!I would not recommend this company to ANYone. It gets worse. It was only after repeated calls & sending in an “account closure form” that they stopped monthly billing of my credit card. But here is one of the most conniving automated questions I’ve ever experienced. We have low volume and relatively high dollar transactions, and have absolutely no need for the enhanced security now being forced upon the industry.We have 2 Elavon accounts: one for swipe and another for key-in (“phone”). Alot better options out there. DO NOT use Elavaon. And if your saving money who cares about the 2 year agreement anyways. Bringing this to the attention of my Elavon salesman [Name Removed] he again assured me that they could control these fees. We are a large art & antiques co with part of an internet sales platform we conduct some business on. I checked my voicemail and did hear 2 voicemails of someone from elevon “calling to discuss some details” on my account. Frankly, I am surprised they are allowed to continue to operate. They raised their fees which in Canada allows you to get out of your contract. They never paid the money they took from my customers on their credit/debit cards and they “lost” 1 transaction. I submitted all the proper documents, and they even admitted that. He assured me that this was correct.. Your email address will not be published. Elavon Review Table of Contents. I almost never write review but having a company hold over 600k of your funds for days on end, then being “too busy” too deal with you simply unacceptable. I waited sometimes for more than an hour. Many of the complaints appear to be directed at resellers rather than Elavon itself. We are a business and called their support line. You can’t pay a bill you don’t know you have. Apparently there is no one in their office who can help me and according to the “manager” I talked with there is no one above her that exists to help me. I just spoke to them on the phone and they said that my termination fee is $250. Finally he has started answering my phone calls 1 out 5 times I call, and I am hoping to have the funds by end of week. This is completely true. I was actually saying, I agree that Elavon is a very good company and has an additional program that could be of benefit. Once they get you in the door…you will find undisclosed minimum charges added to your bill. Well guess what ..I did. To think a company that is charging you and making money off of you would be such a pain in the butt is a scary thought. Plus they know that most companies don’t have time to actually verify their statements and figure out their effective rates once they have them signed up. Elavon Overview. AVOID THIS COMPANY AT ALL COSTS> SCAM. I am a little bit mad with Elavon right now, because i am losing a lot of business and getting frustrated, i decide to switch the account to other company today. Regardless of your pricing plan, Elavon claims that there are no cancellation fees and no “hidden” fees included with its merchant accounts. I had never received a bill from them? They do not provide confirmation numbers so you have no reference number. When I called to find out what that was, the rep said it was a NEW monthly charge to help pay for customer service costs. I didn’t realized the “Rating” is for the company “Elavon Merchant Services”. They have withdrawn nearly $800.00 from our account! Staff then tell you to speak withXLN, who blame Spire? ?Definitely recommend never to use this service. I am now paying w Elavon:1) a swipe fee from Elavon, from the CC company, AND Elavon forwards all the fees the CC company assesses them, AND2) $.10 per swipe, AND3) .01% extra fee per swipe, AND4) $7 compliance fee, AND5) $35 minimum monthly fee, AND6) $thirty-something per year to have access to my statement onlineThe customer service has been terrible to horrible. This comment refers to an earlier version of this review and may be outdated. Is it worth? You should have denied my account, not vetted it multiple times and let me operate and then not notify me, just stop my account, now I cannot take payments, no notice. When I was finally able to talk to someone, they told me that they no longer had a local representation and referred me to their regional representative. So I normally never leave reviews but this is just too frustrating of a situation that I have to let other people know what this company has put me through. They do not support small businesses but instead bully them .and harass them with a team of nerds that have no idea about running anything. But transaction fees weren’t as cheap as advertised. If I could give it a negative star review (“minus 50 stars), I would. The first month they took out 147.00 from my account and did not do one thing give me any equipment or provide any service except for releaving me of my money, but that does cost. We have been misled and lied to. They would tell us that the funds had been released and would be in our account that day, this went on for 2 weeks, they were simply lying. If you’ve signed up with Elavon directly, you should also be assigned a dedicated account manager. No matter what the instructions, can’t get the machine to take the reboot. When you use Elavon card processing, Costco is getting paid a commission on your business. Just call your customer service number and ask for one. Be sure to read through the rest of this review for more information, or jump to our Merchant Account Comparison Chart for more info on our best-rated providers! The dipping into your bank account for unexplained reasons will never stop. Costco partners with a third-party provider called Elavon (formerly NOVA) to rip you off on offer you credit card processing. The company is also able to offer a full range of proprietary products and services, and most of them are quite good. An elevon representative made all sorts of promises and offered all of these great rates if I signed a 3 year contract. They receive it, send me an accepted fax…. stay away. So just in 1 hour i lost 212$.Trying to solve the problems it s impossible people are so rude there. Please be aware that these two entities are subsidiary and are under the same umbrella. WTF. worse merchant processor ever they owe me money and i am not going to get to collect. Because you’re reading this site, you should already know more than most other business owners, so you’ll understand what to look out for and what questions to ask. BUT, here are the facts. They said of course not.Then as soon as the new machine was installed, $200 sucked from our account again. We have provided payment processing services to Costco Members for over 20 years. Lendio is one of our top picks for PPP/Business Financing! Even with this info many will still want to blame the processor but again, that’s due to not understanding the process. Elavon is a horrible company. He has a Bachelor of Science degree from Penn State and a Juris Doctorate from the Ventura College of Law. The company is (probably purposely) confusing, and a total rip-off.3. We Recommend Brex Corporate Card for Startups . Bank contacted Elevon who stated a six-month hold would be placed on Merchant’s future credit card transactions. Elavon Reviews. I had the clothing set up in plans of advertising for it down the road but never made any sales yet. When I originally commented I appear to have I am going to take them to small claim court. Our reviewers like ADP Payroll for its advanced employee management, strong payroll features, and great customer support. For a limited time, get three months free when you sign up via our links! Elavon’s contract indicates that the contract auto-terminates after 90-180 days of no transactions. Merchant Services are provided through Elavon, one of the largest bankcard transaction processors in the US. Thank you for hiring such qualified support people. This all leads me to think Elavon is a disgusting company that will squeeze as much as they can out of you. This never happened. He said there is no fee and that they handle my compliance. And despite what may have been posted in the review above dated 17 August, there are early termination fees. I later noticed several times money being withdrawn under the name of Merchant Services, I associated that name with the company I had been doing business with and never thought twice about it. Four days later the new terminal arrives (after the weekend) and it works fine except for debit. The company goes through Ladco Leasing for credit card terminals and other POS hardware. Service has been painful at times. By going through the Costco merchant account referral, you can save even more money on getting the best merchant account services tools … So basically the merchant company charge me almost 2 grand for a machine I never used, and U.S bank signed me up with this company. Costco review from Dallas, Texas with 28 Comments: Elavon is one of the partner of Costco. Elavon are pure evil . Way too much money goes into banks with little to … Costco Payment Processing doesn’t have a large reputation online, but is generally viewed negatively due to unexpected fees and expensive tiered pricing. Not only do you have to put in a number, and a user name, and a password, then you have to remember which of the tiny-print screen options to choose once you’re in the system. Today, I emailed through the website stating if I did not get a response, I would file a complaint through the BBB. Spend 45 minutes get all the way to end and refuses. After calling almost every department, I was finally led to the person who actually shut my account off. 367 Elavon reviews. And I have copies of the emails. I have not been this upset with a company’s business ethics. One easy way to find the while label ISO’s is to just do a Google search for “Accepted by Elavon, Inc” (include the quotes) to find any website that has a link to a merchant application with Elavon as the acquirer. They told me today they were not rolling that out until October (when they are required to have it rolled out). Apparently they needed to increase my processing limit, but never contacted me about it. He could not give me any other reasons because he was not allowed to discuss. They sent me a terminal that did not have an ethernet connector like it was supposed to have. Bottom line its a savings!! I have been with them for about three years now and have continually seen rate increases and misc charges for crap I don’t want or even care about. I think it is ever higher: they have charged me 8.70 EUR for 5.89 GBP. When I initially commented I clicked the “Notify me when new comments are added” checkbox and now each time a Even better is that you have to send them written notice to cancel this contract or it auto renews and they won’t accept the written notice too early. Don’t use Elavon I had them for many years when then they started to raise my rate. For instance, Helcim is a highly regarded merchant service provider that is a registered ISO/MSP for Elavon, as is Costco Merchant Services. 4 year auto-renewing lease, during the first term of which you will pay easily 10 times the cost of purchasing your own equipment! Just type it into the search box, we will give you the most relevant and fastest results possible. I personally wanted to take credit cards in my business and Key Bank here in Pawling, NY sent me a merchant services rep who slick-talked me into signing a contract that I thought was legit. I was knocked off the sight and it told me to call a phone # which I did and was on hold 23 minutes. Consumers are not pleased with Reliability and … Costco Payment Processing Reviews. No early termination fees I have emailed, called, etc. $95 is ninety-five!! When I complained, they told me that It was in the fine print that I would have to pay any extra fees. And it still is not resolved. Honest, in my opinion!! The company services over 1 million merchants, and is part of U.S. Bank's Payment Services division. Donorbox is one of our top picks for Donation Systems! The new one didn’t work and it took a few more days to “configure” We had purchased ours so I asked if there was a charge to upgrade. I included all fees & monthly report charges, etc. What terrible customer service… way to damage the ease of my business and lose a customer. Anyways, she told me I was using their payement services for ecommerce, which is completely untrue. They destroy your profits with multiple fees and always decide in favor of your clients, even though they do not fulfill their contracts. Get started today to see if you can save on credit card processing. Poor service!! I terminated early and was hounded by a subsidiary of theirs claiming that I owed them thousands of dollars for the equipment that was leased, even though I returned it to Elavon. don’t ever consider using. Don’t do business with a company that is unethical. Their standard offer has no early termination fee and no junk fees. Discount and transaction fees have continued to decline for the last several years. I sent a follow up email a few days later and still heard nothing. Overall, Elavon’s positive features outweigh the negatives — but only by a little. comment is added I get several emails with the same comment. Costs & Contract: Elavon offers a multi-year contract with an early termination fee. Why? Luckily, Costco’s program fixes a lot of Elavon’s problems by significantly cutting processing prices and being more transparent about pricing overall. This Web site is not controlled by Elavon. | Read 41-60 Reviews out of 117 All the rest are just cogs helping them make money. One day I notice nearly 1000$ charged from customers never made it into my account on the normal 2-3 day window. Because I did not know who Elevon was, I assumed this was a scam and spam caller and ignored the voicemails. They had two weeks to get this straightened out – not enough time? If the Elavon customer service rep you get is not knowledgeable or helpful, you can ask for their supervisor to get more qualified assistance with more authority to make things happen … Last reported Elavon direct PCI fees were annual $55 for dial-up POS & $175 for anything processing via internet or IP phone lines; noncompliance will run you $25-$30/month, so make sure to stay compliant! Then after being in business for 2 months, 3 issues, they told me today they closed my account because it was “high risk”. Both CDGcommerce and Dharma Merchant Services would gladly set you up with a very reliable merchant account and a low-cost or free reader for your phone. Thank you for reaching out. When I called, I was told it was for the upgrade.I had enough, put a stop payment on my account and then quess what. As time went on, I called the individual a number of times in Nebraska, who never returned my calls. Robust POS system available 3. Like other large merchant services providers, Elavon also has a variety of subsidiaries that sell their products, including Costco Merchant Services, Talech Merchant Services, CenPOS, and Helcim. Elavon has been accredited with the Better Business Bureau since 2009, and has an A+ rating. I started trying to close this account in February, I returned the equipment i jumped through all the hoops they asked for and in September the account was finally closed and have been charge every month. Some people have other expectations I guess. This was enough to creep my out and search for another merchant service provider. Keep copy of terms and contract. No notification from the company, just me calling in and asking why I don’t have my money just to find out they put it on hold because they needed something. Theresa Customer care supervisors seem shady and WILL NOT answer many questions.4. One of the least trustworthy companies I ever had privilege of working with. Note that this isn’t necessarily your sales agent. I recently left Elavon at which they do not know this yet because you can’t get them on the phone. The company is a subsidiary of U.S. Bancorp , the 7th largest banking organization in the United States, and active globally with merchant service solutions in 30 countries. This has been gong on for several months now. I would give negative 14,000 stars if I could. Costco Merchant Services does not have an account with the Better Business Bureau. We have been trying for 3 months to cancel the account, have numerous tracking and confirmation numbers that the account is cancelled, but we are still being charged for the account. Many customers have complained that once the contracts are signed and the sale of services are complete, customer support somewhat declines. For a large business, the relatively high processing rates of the flat-rate plans would cost you much more in the long run than whatever you would save with the lower account fees. At least the bank just charged really high fees. I called and left 5+ vms and sent my account manager 4 emails over a 2 week period, with no response. These rates were verified by an easy phone call to Square and easy to read daily statements in my email. She had assumed that because I had shirts on my site for sale, I was in violation of some sort of agreement. We are contacting them at least on a weekly basis and being asked to jump through 1,000 hoops. Your comment may take some time to appear.Please read the "User Review and Comment Policy" before posting. Plus their rates will keep going up. It’s insane how much of a markup processors put on hardware… They are “having system problems” that are to blame and yet no one can seem to fix it. What a complete joke. We highly recommend Lightspeed POS for small businesses looking for a feature-rich, tablet-based point of sale system. If you’re a small business sometimes they have to ask you a lot of questions to make sure you’re not a fraudulent company. You are virtually left to figure out everything on your own, the moment you sign your contract. This is blatant Fraud. Please note that the third party site may have privacy and information security policies that differ from those of Elavon. Now I am facing with the problem of closing my account with Elavon! Most of my transactions for last year were unqualified for on reason and one reason only according to their supervisor; because of the type of credit card my customer was using! Check your contract very carefully before agreeing to rent a terminal, and realize that this option will also be more expensive than buying your equipment outright in the long run. The contract did not auto-cancel itself. Business to business, international, Corporate, World, Visa Signature Preferred etc. And on top of that the Elavon supervisors blamed the high rates on VISA and MC when SQUARE INC can somehow do it for 3.5% (see below).3. Also their customer service SUCKS!! Get three months free when you sign up with Helcim through our links! They go by a myriad of different brand names, but at the end of the day, your account is underwritten and boarded under the Elavon platform. While this is a common issue in the processing industry, customer service seems to be an afterthought at Elavon. They did have my permission to take money out for the service and equipment — the they never provided the service and equipment. Elavon earns a Fair rating in this category despite its use of dedicated account managers and the availability of true 24/7/365 customer support. Check Out Our Preferred Credit Card Processors . If we didn’t have as much money saved, I literally would not have money for food right now. Our transparent Costco Member pricing and hands-on customer service help ensure that you can focus on your customers—instead of your processing. I’m sorry you had this horrible experience, I really am. Basically I feel lied to by pushy salesman who promised me savings in the $100/year and after 2 month of use I was paying more than with the company I came from before. I cannot get support from the company. Since Google even searches within PDF’s and Word Doc’s, you’ll actually get decent number of results. Elavon never notified me about it. While waiting my customer left and came back 4 times and was very angry. Our account manager never contacted us, despite our numerous attempts to get a hold of him. I’ve had nothing but a nightmare experience with Elevon & Ladco! Outside of regular business hours, you’ll be talking to a customer support representative. Elavon, in collusion with McDevitt Car Sales of Mill Road in Dungaloe, Co. Donegal, Ireland, attempted to extort a 3.5% commission from me on a tank of petrol. Nothing has been achieved as yet but a lot of a lot of shoulder shrugging and passing the buck at my begging and pleading to please make these parasites go away. Currently they are at 7.78% + per transaction fees. (i.e. Is that not extortion? They DO charge an early termination fee. But once an account is closed you can’t reopen, you must open a new account. Write A Review (It only takes 30 seconds!) Dreadful people to deal with, do not reply to letters, overcharge and miss payment. You try to speak to ladco, they then claim to be elavon when you try to call or complain. You will regret it for all time. $650 seems ridiculous. They have without notice cancelled all my card services across 4 sites and caused nearly £50,000 loss for my firms. Not exactly a number we carry with us everyday. It never arrived. Elavon uses tiered pricing for everyone who processes through them. 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